Frequently Asked Questions
Everything you need to know about your gear and orders.
How do I know which hockey stick flex is right for me?
A general rule of thumb is to choose a flex that is approximately half your body weight. However, personal preference and playing style also play a role; defensive players often prefer a stiffer flex for powerful slap shots, while forwards may prefer a lower flex for quick wrist shots.
Do you offer professional skate sharpening and heat molding?
Yes, we offer professional sharpening and custom heat molding services at all our physical store locations. If you purchase skates online, you can bring your receipt to any 'Just Hockey' outlet for a complimentary initial molding.
What is your return policy on used equipment?
For hygiene and safety reasons, we can only accept returns on unused equipment in its original packaging within 30 days of purchase. Items such as mouthguards, jocks, and base layers are final sale.
How long does shipping take for oversized items like goal pads?
Standard shipping for oversized equipment typically takes 5-7 business days. Please note that a specialized handling fee may apply to large items like goalie leg pads and net systems.
Do you offer team discounts for bulk jersey or equipment orders?
Absolutely. We provide tiered pricing for teams, schools, and associations. Please contact our Team Sales department via the contact form to receive a custom quote for your organization.
Are the products on your website covered by a manufacturer warranty?
Yes, all high-performance sticks, skates, and helmets are covered by standard manufacturer warranties (typically 30 days for sticks). We can assist you in processing a warranty claim with brands like Bauer, CCM, and Warrior.